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This academic email address is already in use.
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Grace Shema

Joined: 04 Feb 2014
Posts: 1

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Link to postPosted: Thu Feb 02, 2017 5:45 pmPost subject: This academic email address is already in use. Reply with quote

Hi,
I'm trying to update my academic licence but I'm getting a message saying  "This academic email address is already in use" when I submit the application form. 

Could you please help out with this ? 

Thanks 

Grace

Gabor
ChemAxon personnel
Joined: 03 May 2012
Posts: 31

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Link to postPosted: Mon Feb 06, 2017 10:52 amPost subject: Reply with quote

Dear Grace,

You have used your @gmail.com account to the first registration, and now you are logged in with your academic account, hence the system says it's already in use.

I've moved your academic license to this account so you may renew your application.

Cheers,
Gabor 

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